Cancellation Policy

Cancellation by stART studio

If stART studio finds it necessary to cancel a class, workshop or session, all participants/students will be notified immediately. If a course must be cancelled completely, we will give students the opportunity of a full refund or will transfer their payment to another course available at the studio on the grounds that there are still spaces available.

If unplanned or unforeseen circumstances prompt a singular session of a multi-week course to be cancelled, we will contact all students immediately, informing them of an alternative date to make up the total amount of sessions. Alternatively the offer of a refund for the singular session cost will be available. stART studio will refund the student(s) within three weeks of the session cancellation date.

 

Cancellation by You

All our classes require a deposit on booking. We will provide a full refund of your class or event if you give advance notice of 7 working days before the class or event start date.

 

If less than 7 days notice is given then you will recieve a refund of the cost of the class minus the deposit. Non-attendance of classes/workshops does not automatically mean a refund, however stART studio will consider the circumstances with fair and reasonable consideration.

Please note, if you withdraw after the course has started you will not be entitled to a refund.

If a student is unable to attend a class due to illness, then stART studio must be informed as soon as possible.

You will need to speak to Sarah on 07985405703 who will be able to help you with your cancellation. 

Expectations and Protocol

We are all here at stART studio to create art, make new friendships and have fun. We expect parents to provide a phone number so they can be contacted at any point during the session and also provide any other medical information about their child. We also request that parents drop off their child 5 mins before the session starts. This gives parents and the activity leader time to discuss any queries and check the children in. Parents must also be at the studio promptly for the end of a session. Please do come in and see what the students have been up to or stay and join in the fun (please note this would need to be pre-booked).

 

We expect all adults and children to be considerate of our space, materials, our fellow artists, staying within the studio and cleaning up after themselves. In the event of a student (adult or child) showing unacceptable behaviour (disrespecting leaders of the group, or other students, physical roughness, inappropriate touching, leaving the premises, deliberate miss use of resources, using crude or inappropriate language) they will be told to stop. If the behaviour continues, the student’s parents will be contacted immediately and they will be asked to leave with no refund.

Who leads the classes?

Your class leader and owner of stART studio - Sarah Campbell. Sarah trained as a primary school teacher at Bishop Grosseteste College in Lincoln with a special interest in the arts within education. Prior to University, Sarah studied Fine Art at Loughborough University School of Art and Design and here is where she had the vision to open a studio for the local community. Sarah has up to date DBS, first aid certificate and safeguarding trained. 

Cherise Jones - details to come

What should I bring?

Old clothes are essential. Even an old, oversized t-shirt or shirt is useful. We do provide refreshments of water, squash and teas and coffees for a quick break but if you wish to bring their own snack and drink that is fine too.

What happens if a student is sick or needs medical assistance during a class?

If a student becomes unwell during a session we would immediately contact the number given to us before the session. If a more serious incident occurs during a session we would contact the emergency services and the number provided by yourselves. All staff at the studio hold an up to date first aid qualification and there is an onsite First Aid Kit.

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